James Lynn Granum Jr. - Important Customer Service Tips

As a property manager, James Lynn Granum Jr. works closely with tenants to ensure that they receive the level of service that they expect. This requires strong customer service skills, as tenants are likely to leave the building if they believe that management is not paying attention to the issues that they raise. Customer service is vital in any business endeavor, so consider all of the following tips to improve yours.

Communicate Clearly
If customers have to deal with a representative who muddles words and is unable to provide clear advice, they will usually become frustrated in fairly short order. Customer service professionals must have a lot of knowledge about the products or services that they sell and should be able to communicate that knowledge in a clear and concise manner.

Stay Positive
There will be many cases where customer service professionals have to help people who are frustrated and offering up negative opinions. In these cases, as with all others, it is important that representatives understand the importance of staying positive and professional. Approach every issue you face with the right mindset and always look for a solution to any problem.

Listen To Feedback
James Lynn Granum Jr. makes improvements to his skills as a property manager based on the feedback that he receives from tenants. If you fail to listen to what your customers are saying, it is likely that your business will stagnate and fail to offer the level of service required to be a success. This makes it more difficult to attract customers and maintain the ones you already have.

James Lynn Granum Jr. - Tips For Advertising A Rental Property Effectively

Property managers are responsible for every aspect of the property that they manage, including advertising it when they need to attract a new tenant. James Lynn Granum Jr. has worked with properties in both Washington D.C and Georgia and he offers a number of handy hints that should help you advertise an available property effectively.

Get It On The Web
The classified adverts in the local newspaper are no longer enough to alert people when a property becomes available. The majority of those who are looking to rent will check online before they look anywhere else, so make sure a listing for the property is placed on as many sites as possible in order to reach the largest audience.

Take Great Photos
The first impression that a potential tenant will get of the property will likely be when they find it on a website, so you need to make sure the photos you take draw them in and make them want to arrange a viewing. Make clever use of lighting and stage rooms so that they look as attractive as possible in your photographs. It may be worth hiring a professional if you are struggling.

Include Important Information
James Lynn Granum Jr. believes that your advertising copy needs to include all of the important information about the property, particularly its unique selling points, right at the start. This will allow you to create a positive impression in the reader’s mind from the off, which makes them much more likely to show an interest in the property and arrange a viewing.
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